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Saddlebag guard rails12/17/2023 ![]() You can view the new Motorclothes Warranty Policy here. Items under warranty will be repaired, not replaced with a new product. It is the customer's responsibility to return items for repair. Harley-Davidson has changed their warranty policy for Motorclothes items, including changes to the warranty periods based on category.When a return is rejected, customer is responsible for shipping costs to return product to customer.We strongly recommend using a shipping method that is trackable and that you insure your package. Customer is responsible returning items back to us.If guidelines are not met, no refund will be issued.We do not charge a restocking fee for items that meet the guidelines above.All packages returned without instructions will be refunded.If you are returning an item for exchange, YOU MUST INCLUDE exchange instructions.Please include instructions for refunds or exchanges so we know what you would like.You do not need to contact us to facilitate a return. If you can meet these guidelines, please return the item to us.Refunds are contingent upon inspection of item(s) once we receive it.If an item is received damaged or is incorrectly shipped by us please contact us immediately.Items that have been assembled and/or installed are Not Returnable.If a product is not returnable, it will say in the product’s description. Some products are not returnable and final sale only.Refunds can only be issued to the card used for original payment.We accept returns for exchange or refund 30 calendar days after delivery of the product.If you have discarded the packaging used to ship the item to you, you will need to obtain suitable packaging from the shipping company you are using to return the item back. Use the box that the item was shipped to you in. If you are returning an item, do not use the product packaging as the shipping box.Items returned with opened or damaged packaging will not be refunded.Packages being returned must come back in the same condition in which they were received with original packaging.Please verify fitment is correct before opening packaging.Shipping will not be refunded in customer error.Original sales receipt must accompany returns.Shop Utah Harley has the right to refuse returns if the guidelines are not followed.These backorder dates are estimated release dates, and they are not always accurate, so we cannot guarantee them. If your product is on backorder and you don’t know when it will be available, contact us and we can give you a backorder date.In this case, let us know if you would prefer a refund, or you can wait until we receive the product and ship it. If you are concerned that your package is taking too long to arrive, it is likely that we have not received the product yet.If the product is available to us, we will ship it to you immediately.Note that many of our products go on backorder from our supplier, and that we do not have control over the timing of backorder dates.Once we have processed refunds, it can take up to an additional 10 business days to reflect in your account depending on your bank or credit card company. In most cases, refunds take 2-3 business days to process. ![]()
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